FAQs

1 - What is Flare and why has Flare been created?

Flare is Australia’s first all in one HR and benefits platform. It provides employers with easy-to-use tools to manage HR efficiently and strategically (from on-boarding to contracts and compliance), and their employees with access to a range of benefits (from novated car leases to retail discounts) plus the support of a benefit concierge to help manage their financial wellness.

2 - Who provides Flare?

Flare’s HR services are provided to both employers and employees by Flare HR Pty Ltd (ABN 46 607 120 892).  Any financial services are provided by Flare Financial Services Pty Ltd, Corporate Authorised Representative No.1241829 of MyPlanner Australia Pty Ltd AFSL No. 345905 (Flare FS).

3 - What is my employer's role in relation to Flare?

Your employer will provide you with access to your Flare account and is responsible for keeping your HR records (e.g. policies and procedures, payslips etc.) up to date in the platform. If your employer has chosen Flare to manage its benefits, your employer will also be responsible for facilitating any financial wellbeing programmes in your workplace associated with Flare providing those benefits.

4 - How does Flare get paid?

If an employer chooses to manage its employee benefits (e.g. superannuation, novated car leases etc.) through Flare, we get paid by the benefits providers. The revenue paid to us by these providers means we can offer our services free of charge… and keep the lights on!

5 - Does Flare Financial Services Pty Ltd receive commissions?

Flare FS does not charge you a fee for the service we provide in assisting you in finding the right product. We receive a commission from our participating product providers which enables us to deliver the service to you for free.

For specific details on the commissions we receive and who they are paid by please refer to the Financial Services Guide (FSG) which is available at www.flarehr.com/legal/.

6 - Does Flare Financial Services Pty Ltd recommend any super funds or any financial products?

Flare Financial Services Pty Ltd will only provide general advice to assist you in choosing an appropriate product – this general advice does not take into account your personal objectives, financial situation or needs. No specific product recommendation will be made unless expressly requested by you and until we enter into a personal advice arrangement with you.

7 - How does Flare Financial Services Pty Ltd choose the super funds that it makes available?

Your employer’s default super fund will be chosen by your employer. You may be able to choose a different super fund to receive your employer’s super contributions.

The Flare platform includes a number of super funds from which you may be able to choose. In providing comparisons of superfunds on the platform, Flare does not compare all super funds in the market. We have a partnership agreement with selected product providers and we include only their super products on our platform. We have chosen to partner with these product providers on the basis of ratings provided by independent parties

Flare has not considered your personal circumstances in selecting the super funds on our platform, and does not represent that any of the super funds available on our platform are suitable for you. You should consider your personal circumstances and the Product Disclosure Document for each of the products, and you may also want to seek advice from a licensed financial adviser, such as Flare Financial Services Pty Ltd.

8 - Has Flare Financial Services Pty Ltd considered my personal circumstances when providing information about superannuation and other financial products?

The information and advice provided by Flare is general in nature only. It does not take your specific objectives, needs or financial circumstances into consideration. You should look at your own personal situation and requirements before making any financial decisions concerning products on our platform.

9 - How will my information be used by Flare HR?

We may use your personal information to enable you to use the platform and our services, to enable your employer to administer its human resources functions and to optimise the platform and users’ experience. We may also use your personal information to communicate with you, including providing you with information and marketing messages about our products and services, and those of our business partners, that may be of interest to you. We may also use your personal information to comply with our legal obligations and for other purposes set out in our Privacy Policy or Platform Terms of Use (both available at www.flarehr.com/legal/).

10 - Can I choose not to provide my information to Flare HR or to use Flare?

We think you will quickly see the advantages that the Flare platform has to offer, both in terms of time saved with automating your HR data and access to benefits.

You should consult with your employer to find out whether your employer requires you to use Flare. If you do use Flare, certain information is required (e.g. your contact details, tax file number etc.), which is made clear when you first register. While further information is not mandatory, we strongly believe the more information you provide us with, the better the range of products and services we can offer you. If you do not provide some or all of your information to Flare HR we may not be able to provide some or all of our services to you and you may not be able to access our platform or related services.

11 - Will Flare HR disclose my information to any other person or entity?

We want to make sure we are providing you with access to the best range of products and services. In order to personalise the experience, we may at times disclose information about you to enable our related companies and other trusted business partners to offer you products and services that we believe may interest you, and to other companies who assist us to market our products and services.

We may also disclose information about you as required by law and in accordance with our Privacy Policy which is available at www.flarehr.com/legal/.

We will only use or disclose sensitive information about you for the purpose of direct marketing if you have consented to the use or disclosure of the information for that purpose.

If you do not want to receive marketing offers by email or in hard copy, please opt out by adjusting your account settings or using the opt-out facilities provided (e.g. an unsubscribe link), or contacting us at info@flarehr.com

12 - How does Flare HR ensure that my information is kept secure?

We take data security seriously and we take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. All data is hosted physically in Australia in Microsoft Azure.  Access to the hosting platform and production database is tightly controlled, with limited access to security credentials. For more information about how we collect, use and disclose your personal information, see our Privacy Policy which is available at www.flarehr.com/legal/.

13 - What access will my employer have to the information held about me in Flare?

Your employer will only have access to information about you that is required to fulfil your employer’s HR function, for example your contact details, tax file number, remuneration, leave entitlements, performance reviews etc. Any information that you provide with regards to applying for benefits (for example your health information or financial information) will not be shared with your employer without your consent.

14 - Can I take my information from Flare with me if I leave my employer?

In most instances, if you leave your employer, you will continue to have access to certain information in your Flare account including your employment contract, payslips, information on your benefits, training records and performance management. For further details on the information that your employer has agreed to allow you to take, or to request additional information, please contact your employer directly.

15 - How can I contact Flare HR if I have further questions?

If you have any further questions, please contact a Flare HRO on 1300 FLARE HR (1300 352 734) or info@flarehr.com.

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