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Flare Complaints Policy

Last update: 20/02/2025

Customer Complaints

If you experience any dissatisfaction with any of our products, services, staff, or any of our processes, it is important for us to receive this feedback from you. You can make a complaint or suggestion for improvement, and we will work together with you to resolve any issues that you have raised.

How to make a complaint

There are a few ways you can lodge a complaint with us:

  • Flare Cars:    1300 480 096   
  • Flare:             1300 352 734

Please include:

  • Your name and contact details (you may remain anonymous if you prefer).
  •  Details of your complaint, including any products or services if possible, what went wrong and the improvements you want to see.
  • Any other supporting information or documentation.

What happens after you have submitted your complaint

Once we have received your complaint, we will aim to acknowledge your complaint within 1 business day. Once we have acknowledged your complaint, we may contact you for further information to assist us with resolving your complaint. We will then contact you within 30 days with the outcome of your complaint.

If you are still unsatisfied with the outcome of our internal dispute resolution process, you have the option to contact the Australian Financial Complaints Authority (AFCA). AFCA can be contacted free of charge.

AFCA contact details:
Australian Financial Complaints Authority
GPO Box 3
Melbourne Vic 3001
Telephone: 1800 931 678 (between 9:00am and 5:00pm AEST)
Email: [email protected]
www.afca.org.au

Flare Complaints Policy Last update: 20/02/2025 Customer Complaints If you experience any dissatisfaction with any of our products, services, staff, or any of our processes, it is important for us to receive this feedback from you. You can make a complaint or suggestion for improvement, and we will work together with you to resolve any […]